Privacy Policy for 96mlogin

1 Introduction and Scope

This Privacy Policy governs the processing of personal information by 96mlogin through the website, mobile experience, account dashboard, casino products, sportsbook, payment functions, customer support services, and related platform features. References to “you” or “user” mean any visitor, applicant, or registered player. References to “we”, “us”, or “the platform” mean 96mlogin.

By accessing 96mlogin or supplying personal information, you acknowledge that you have read this policy. Use of the platform is also governed by the Terms & Conditions. Where consent is required for a particular activity, 96mlogin will request it separately and will not treat general website access as consent for every possible use.

2 Information We Collect

2.1 Account and identity information

When you apply for a 96mlogin account, we may collect your full name, date of birth, residential address, nationality, username, password credentials, mobile number, email address, preferred currency, and account preferences. We may also collect identity verification records, such as a MyKad or passport image, proof of address, and verification results.

2.2 Financial and transaction information

96mlogin records deposits, withdrawals, payment method identifiers, transaction times, MYR amounts, account balances, bonus activity, wagering requirements, and payment status. Depending on the selected method, information may relate to Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, BTC, ETH, or USDT. Complete bank passwords, card security codes, and e-wallet login passwords should never be supplied to 96mlogin.

2.3 Gaming and behavioural information

We process records of casino sessions, sports bets, live football selections, Liga Super Malaysia and EPL wagers, stakes, wins, losses, game preferences, bonus use, session duration, deposit-limit settings, and self-exclusion status. 96mlogin uses these records to settle bets, maintain accurate balances, identify unusual activity, resolve disputes, and support responsible gaming controls.

2.4 Device and technical information

Technical records may include IP address, browser type, operating system, device identifiers, approximate location derived from network data, login time, referring page, error records, and security events. 96mlogin uses such information to maintain performance, prevent duplicate accounts, detect unauthorised access, and diagnose service problems.

2.5 Communications

Messages exchanged with 96mlogin support may be recorded, including live-chat transcripts, complaint details, withdrawal enquiries, verification correspondence, and responsible-gaming requests. These records enable consistent support and provide an auditable history when an account decision is disputed.

3 How Personal Information Is Used

96mlogin may process personal information for the following defined purposes:

• to register, administer, secure, and authenticate your account;
• to confirm that users satisfy the minimum age requirement of 21;
• to process MYR deposits, withdrawals, refunds, bonus credits, and gaming settlements;
• to provide online casino games, live dealer tables, sports betting, and account history;
• to conduct KYC, anti-fraud, anti-money-laundering, sanctions, and payment-risk checks;
• to identify multiple accounts, collusion, bonus misuse, account takeover, or suspicious transactions;
• to apply deposit limits, cooling-off periods, self-exclusion controls, and responsible-gaming interventions;
• to respond to support enquiries, complaints, access requests, and technical incidents;
• to maintain platform stability, improve navigation, and understand aggregated service performance;
• to meet applicable legal, licensing, accounting, audit, and recordkeeping obligations.

96mlogin does not sell personal information. Player records are not made publicly available, and winner references used in platform content should be anonymised unless a player has expressly authorised another form of publication.

4 Legal Grounds for Processing

Depending on the relevant jurisdiction and activity, 96mlogin relies on one or more recognised grounds for processing. These may include performance of the user agreement, compliance with legal or licensing obligations, protection of legitimate operational and security interests, prevention of financial crime, protection of users or other persons, and consent where consent is specifically required.

Legitimate interests may include maintaining a secure platform, investigating suspicious behaviour, improving service reliability, protecting 96mlogin and its users from fraud, and keeping accurate evidence of transactions. Before relying on legitimate interests, 96mlogin considers whether the intended use is proportionate and whether user privacy interests require additional safeguards.

Where processing depends on consent, you may withdraw that consent for future processing. Withdrawal does not invalidate earlier lawful processing and does not require 96mlogin to erase records that must be retained for legal, security, dispute, or financial-compliance reasons.

5 Payments, KYC and Financial Records

To protect users and payment systems, 96mlogin may compare account details against payment ownership information and request documents showing that a bank account or e-wallet belongs to the registered player. Third-party deposits and withdrawals may be rejected. Verification information may also be reviewed before a first withdrawal or when account behaviour changes materially.

Payment providers and Malaysian financial institutions process parts of a transaction under their own operational controls. 96mlogin receives only the information necessary to identify, reconcile, approve, reject, or investigate a payment. A transaction reference may be retained even after the underlying payment method is removed from your profile.

Financial and KYC records may be retained after account closure where required to investigate fraud, answer disputes, satisfy auditing duties, demonstrate age checks, or comply with applicable anti-money-laundering and licensing rules.

6 Cookies and Similar Technologies

96mlogin may use cookies, local storage, session identifiers, and comparable technologies to keep users signed in, remember preferences, protect transactions, balance traffic, measure page performance, and detect suspicious login behaviour. Essential technologies are required for secure account and payment functions.

Analytics information may be used in aggregated form to understand whether users encounter slow loading, broken navigation, failed payment steps, or other usability problems. 96mlogin seeks to avoid collecting more technical information than is reasonably necessary for these purposes.

Browser controls may allow you to remove or block cookies. However, disabling essential storage may prevent account login, live casino loading, sportsbook bet confirmation, security checks, or payment processing from functioning correctly.

7 Sharing and Disclosure

96mlogin may disclose limited personal information to vetted service providers that perform necessary functions on our behalf. These may include identity-verification services, payment processors, fraud-detection specialists, hosting providers, customer-support systems, game-platform infrastructure, independent auditors, and professional advisers.

Providers are expected to process information only for authorised purposes, apply suitable security controls, and comply with contractual confidentiality obligations. 96mlogin does not authorise a provider to use player information for unrelated advertising or to sell that information.

Information may also be disclosed where reasonably necessary to comply with a valid legal request, protect users, enforce the Terms & Conditions, investigate suspected crime, respond to payment disputes, defend legal claims, or protect the security and integrity of 96mlogin.

If the business undergoes a merger, restructuring, financing, or transfer of assets, relevant records may be transferred subject to confidentiality and applicable data-protection requirements.

8 International Data Transfers

Because 96mlogin operates through international gaming and technology infrastructure, personal information may be processed outside Malaysia. A destination country may apply privacy rules that differ from Malaysian requirements.

Where an international transfer occurs, 96mlogin seeks to use reasonable contractual, technical, and organisational safeguards. These may include restricted provider access, encryption, confidentiality duties, data-processing clauses, security reviews, and limitations on onward disclosure.

International processing does not change the purposes described in this policy. 96mlogin remains committed to using personal information only for legitimate platform, security, compliance, payment, and user-support functions.

9 Security and Data Retention

9.1 Security measures

96mlogin applies layered safeguards intended to protect confidentiality, integrity, and availability. Measures may include encrypted transport, controlled administrative access, authentication controls, network monitoring, security logging, account verification, backups, and incident-response procedures.

No internet platform can guarantee absolute security. Users must protect their passwords, avoid sharing devices without signing out, enable available account-security controls, and notify 96mlogin promptly if unauthorised activity is suspected.

9.2 Retention periods

96mlogin retains records only for as long as reasonably necessary for the purpose collected or for a legally required period. Account, payment, KYC, gaming, complaint, self-exclusion, and security records may have different retention schedules because each supports a different operational or compliance need.

When information is no longer required, 96mlogin will seek to delete, anonymise, or securely isolate it in accordance with applicable procedures. Anonymised statistical information that no longer identifies an individual may be retained for service analysis.

10 User Rights and Requests

Subject to applicable law, identity verification, and lawful exceptions, you may ask 96mlogin to provide access to your personal information, correct inaccurate details, explain a processing activity, restrict certain use, object to particular processing, or delete information that is no longer required.

You may also ask for a portable copy of eligible information or withdraw consent where consent is the relevant processing ground. Some requests cannot be completed in full where records must be preserved for KYC, financial crime prevention, payment reconciliation, responsible gaming, legal claims, or licensing obligations.

To protect account holders, 96mlogin may request reasonable evidence of identity before acting on a privacy request. We will not disclose sensitive account records merely because a requester knows a username or email address.

Requests can be submitted to the support email shown in the Contact section below. Please include the account username, a clear description of the request, and enough information for 96mlogin to identify the relevant records. Do not include banking passwords or one-time authentication codes.

11 Responsible Gaming and Sensitive Decisions

96mlogin may use account activity to identify indicators associated with potentially harmful gambling. Relevant indicators may include rapid increases in deposits, repeated cancelled withdrawals, unusually long sessions, attempts to reverse limits, or frequent support messages about financial distress.

Where appropriate, 96mlogin may display safer-play information, encourage a break, request affordability information where permitted, restrict promotions, recommend deposit limits, or apply an account review. These measures are intended to protect players and support the commitments described on the Responsible Gambling page.

Self-exclusion and permanent account-closure records may be retained after access ends. Retention helps 96mlogin prevent excluded users from reopening accounts and demonstrates that responsible-gaming requests were implemented. Such records are handled with restricted access.

12 Policy Updates and Contact Us

96mlogin may update this Privacy Policy when services, technology, legal obligations, security practices, or processing purposes change. Material amendments will be communicated through an appropriate platform notice. The effective date shown at the top of the page indicates the latest published version.

Continued use after an update does not replace any consent that must be obtained separately. Users should review this page periodically and contact 96mlogin if an amendment is unclear.

Privacy enquiries

Questions, complaints, access requests, and correction requests may be directed to 96mlogin support. Live chat is available through the platform support icon. The website email is displayed as plain text:

[email protected]

Please provide a concise explanation of your concern. 96mlogin may request additional information to verify your identity and locate the relevant account records. General account answers are also available on the FAQ page.